About Us
In the Beginning....
Approaching retirement after successful careers in education and insurance and having vacationed or called Bar Harbor our summer home for over 27 years, we opened Udder Heaven Ice Cream Retreat in 2008. We began by offering premium ice cream from a well respected distributor fully intending to make our own. Our home made in "Heaven" production commenced in 2012.
Our ice cream
We have gradually expanded our creations to over 65 flavors of super premium ice cream, frozen yogurt, sherbet, sorbet, Italian ice, soft serve and non dairy desserts. We are always exploring and experimenting with something new.
Our dairy ingredients contain no growth hormones and are sourced locally from cows raised on Maine farms. Our base mix is processed in Maine using short shelf life pasteurization methods that require all our high quality ingredients to be used fresh.
More Than Just Our Ice Cream
- This being Maine, of course we have an assortment of our own whoopie pies!
- Our ice cream pies make for a great after dinner dessert.
- We offer blueberry pies whole or by the slice.
Always Learning
We continually look for opportunities to improve our skills and our products. Our chief ice cream maker has completed industry recognized programs conducted at the University of Pennsylvania, University of Wisconsin, University of Florida, Ice Cream University and Pre-Gel (Gelato) of America.
Each winter we try to attend a formal industry or educational conference. At the very least we stay informed of industry advancements and product trends.
We are longstanding member of NAICA - The North American Ice Cream Association
With a constant eye on food safety, in addition to regular shop training, several of our staff are ServSafe Manager certified.
COVID Precautions
Although cleanliness is always a vital and routine part of our what we do, we have taken and will continue to take the steps necessary to comply with CDC and Maine Health recommendations in the age of COVID-19. Since this disease is evolving, our protocols will always comply with the latest CDC and State of Maine Health guidance. Even if wearing a mask, it will be nonetheless great to see you!
- Checklists help maintain cleaning routines
- Sanitizer is available for our customers and staff.
- Plexiglass shields are installed at the order/pick up windows and the usual customer interaction points.
- Our staff is equipped with hats, hairnets and gloves.
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Our Mission
To offer the very best in products and service
To be recognized by our customers, as a “must go” destination
To be considered by our employees as a “must work there” opportunity
To be seen by our suppliers as a valued and honest partner
To conduct business in a manner that is worthy of respect and trust
To be a supportive corporate citizen
To be financially able to fulfill our obligations and achieve our mission.
Heaven On Earth
It is our hope that you will find our ice cream divine and our service supreme, despite the fact that all of us here are quite down to earth.
We look forward to the blessing of your presence.
Thank you !